• Lomas de Mismaloya, Puerto Vallarta, Mexico

Casa Valerie Policies

Reservation/Bookings, Deposits and Final Payments

A 50% deposit is required within 5 days to hold a reservation. Reservations are not considered firm until the deposit is received. A confirmation letter is sent to you upon receipt of the deposit. The balance of your payment is due 120 days prior to your arrival date. In general, for written cancellations received outside the 90 days of arrival - a $1000 cancellation fee is retained. For cancellations inside the 120 days of arrival the entire deposit is forfeited. Please check at point of booking. Travel insurance is strongly recommended. We reserve the right to treat any confirmed booking as cancelled if schedules are not met. An extension may be required.

For all Christmas, Thanksgiving, Easter, School Break, or other Holiday reservations, as well as all weddings, full payment is due at time of reservation. There are neither refunds nor cancellations on any Holiday rentals. It is strongly advised to get travel insurance to cover any unforeseeable incidents that might cause you to cancel your Holiday vacation. Please contact me if you would like to buy travel insurance. Any discounted rates are payable in full. There are no refunds or cancellations on discounted rates.

Security Deposit

A refundable security deposit of $2,000 will be required on all reservations.

Cancellations and Refunds

There is a $1000 cancellation fee on all cancellations.
If you cancel 120 days before arrival at a villa you will receive a full refund less any expenses and the above cancellation fee of $1000.

There are no cancellations during holidays, including Christmas, Thanksgiving, Easter and school breaks. This is not an inclusive list. If in doubt please inquire. All holidays must be paid in full at time of booking.

Number of Guests

Please send the total number of guests, their names, addresses, tel/fax numbers and email addresses to RESERVATIONS@CASAVALERIE.COM with your final payment. If there are any changes before you arrive this must be received in time to notifiy the staff. This list will be sent to the staff at the villa and verified with your ID's (passport or driver's license) upon your arrival at the villa. If more than the number of guests arrive then stipulated on the voucher they could be denied entrance to the villa and your security deposit will be forfeited .

If the number of guests is more than the stated maximum number this must be stated on Casa Valerie Villa Rental's letterhead (which I will send to you, notarized) and brought with you to the villa to show the staff that the additonal guests have been approved.

Accommodations

In the event the property becomes unavailable due to circumstances beyond the control of Casa Valerie Villa Rentals after a deposit is received, Casa Valerie Villa Rentals will have the option of moving the reservation to a like property; if this is unsatisfactory to the guest Casa Valerie Villa Rentals will refund the deposit in full.

Pets

No pets are allowed.

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